Fly E-Bike has garnered attention for its affordable electric bikes and scooters, but reviews and reports suggest a mixed reputation. Here's a comprehensive overview based on user experiences and recent developments:

Performance & Features

Fly E-Bikes are praised for their affordability and user-friendly features. Users appreciate the smooth acceleration, customizable gear settings, and smart displays that provide real-time feedback. For instance, a rider in Brooklyn reported achieving speeds up to 33 MPH on the Fly-7 model and a combined range of approximately 43–45 miles using dual 60V25Ah batteries. However, some users have noted issues such as battery cut-off switch failures and challenges with weight distribution, especially when carrying additional cargo. eBiker ClubRedditeBiker Club+1Reddit+1

Safety & Legal Concerns

Significant safety concerns have been raised regarding Fly E-Bike's practices. In March 2025, UL Solutions filed a lawsuit against the company for falsely advertising their products as UL-certified, a standard crucial for ensuring battery safety. This misrepresentation is particularly alarming given the history of e-bike battery fires in urban areas. Furthermore, Fly E-Bike has accumulated numerous violations related to selling uncertified batteries and micro-mobility devices, as well as fire code infractions. Streetsblog NYC+1Reddit+1

Customer Service & Reliability

Customer experiences with Fly E-Bike's service vary widely. While some customers commend the quick and efficient service at certain locations, others report significant issues. Complaints include administrative errors, such as incorrect VIN numbers on documents, leading to difficulties in registering bikes. Additionally, some customers have faced challenges with warranty claims and repairs, citing unresponsive customer service. Reddit+1Birdeye Experience Marketing platform+1Birdeye Experience Marketing platform+1Birdeye Experience Marketing platform+1Birdeye Experience Marketing platformStreetsblog NYC

Business Practices & Financial Health

Fly E-Bike's business practices have come under scrutiny. Reports suggest that the company has engaged in questionable financial activities, including a controversial IPO that raised concerns about debt repayment and insider enrichment. Critics argue that the company's products are often unbranded and assembled from low-quality components, lacking competitiveness in the growing EV market. Birdeye Experience Marketing platformReddit

Bottom Line

Pros:

• Affordable pricing
• Smooth acceleration and customizable settings
• Useful smart display featuresRedditeBiker Club+1DIE WELT+1

Cons:

• Serious safety concerns due to false UL certification claims
• Inconsistent customer service and administrative issues
• Questionable business practices and financial instabilityStreetsblog NYCeBiker Club+4Birdeye Experience Marketing platform+4Birdeye Experience Marketing platform+4

Recommendation: While Fly E-Bikes offer budget-friendly options with appealing features, the significant safety concerns and inconsistent customer service experiences warrant caution. Potential buyers should thoroughly research and consider more reputable alternatives, especially those with verified safety certifications and reliable customer support.

If you're interested in exploring other e-bike options with strong safety records and positive user feedback, feel free to ask for recommendations tailored to your needs and budget.